Frequently Asked Questions (FAQs) – BakeMate

At BakeMate, we are committed to delivering premium quality chocolates, biscuits, wafers, cookies, and confectioneries to our customers worldwide. Over the years, we have become a trusted brand in more than 160 countries, offering over 200 iconic products that cater to diverse tastes and preferences.

To make it easier for you to find information, we have compiled a list of frequently asked questions covering topics such as product availability, ingredients, food safety, allergens, storage tips, and more. Whether you are a first-time customer or a loyal fan, this FAQ guide will help you understand our products, our quality standards, and how we ensure a delightful experience with every bite.

From ensuring safety and freshness to offering innovative flavors and sustainable practices, BakeMate strives to create products that bring joy and satisfaction to every household. 

1. What is BakeMate?

BakeMate is one of the largest global manufacturers and exporters of premium chocolates, biscuits, cookies, wafers, and confectioneries. Established in 1983 in Hyderabad, India, BakeMate has become a trusted name in the confectionery industry with a presence in over 160 countries across six continents. The brand is known for delivering high-quality products that combine great taste, superior ingredients, and innovation. BakeMate continues to delight millions of customers worldwide by spreading happiness through every product.

2. What products does BakeMate offer?

BakeMate offers a wide variety of delicious and high-quality products crafted to suit every taste:

Chocolates: Smooth and rich milk, dark, and filled chocolates made from premium cocoa.

Biscuits & Cookies: Crispy, buttery, and flavorful biscuits baked to perfection.

Wafers & Wafer Rolls: Light and crunchy wafers layered with creamy fillings in chocolate, vanilla, strawberry, and banana flavors.

Cream Sandwich Biscuits: Soft, creamy fillings between perfectly baked biscuits.

Candies & Confectioneries: Fun and flavorful sweets for every age group.

Each BakeMate product is made using the finest ingredients and cutting-edge technology to ensure exceptional quality and taste.

3. Where can I buy BakeMate products?

BakeMate products are available in leading supermarkets, grocery stores, and retail outlets across India and internationally. Customers can also find BakeMate products through authorized distributors and marketplaces in several countries. For bulk orders or business inquiries, please contact the marketing team via enquiry@bakemate.in or through the contact form on the official BakeMate website.

4. Does BakeMate export internationally?

Yes. BakeMate exports to over 160 countries across Asia, Europe, Africa, the Middle East, North and South America, and Oceania. The company maintains strict international food safety, quality, and packaging standards to meet global requirements. BakeMate’s commitment to excellence has made it one of the most reliable confectionery exporters from India.

5. Are BakeMate products vegetarian?

Yes. The majority of BakeMate products are 100% vegetarian. All ingredients are carefully selected and adhere to food safety standards. Each package carries the vegetarian mark for easy identification, and the ingredient list provides full product transparency for consumers.

6. What quality standards does BakeMate follow?

BakeMate follows globally recognized quality and safety certifications such as ISO, HACCP, and FSSC. The company operates with modern, automated manufacturing facilities and advanced quality control systems. Every step of production—from sourcing raw materials to final packaging—is closely monitored to maintain consistent taste, freshness, and hygiene.

7. What makes BakeMate products unique?

BakeMate products stand out for their premium ingredients, rich flavors, and commitment to quality. Each creation blends innovation with tradition to offer consumers a delightful experience. Whether it’s a chocolate bar, a crunchy wafer, or a creamy biscuit, every product reflects BakeMate’s passion for perfection.

8. How can I become a distributor or business partner with BakeMate?

BakeMate welcomes distributors, importers, and retail partners from around the world. The company offers attractive business opportunities for those interested in expanding their product portfolio with high-quality confectioneries. To explore partnership options, send your business profile and area of operation to enquiry@bakemate.in. The BakeMate export team will connect with you to discuss collaboration possibilities.

9. Does BakeMate offer bulk or corporate gifting options?

Yes. BakeMate provides bulk purchase and corporate gifting solutions for events, festivals, and special occasions. Customized assortments, product combinations, and packaging options are available for businesses and distributors. To know more or to place an order, please contact enquiry@bakemate.in for assistance.

10. Does BakeMate participate in international exhibitions and trade shows?

Yes. BakeMate regularly participates in major international food exhibitions and trade shows to showcase its products to global audiences. These include:

Gulfood (Dubai, UAE)

ISM Cologne (Germany)

SIAL Paris (France)

AAHAR (New Delhi, India)

Anuga (Germany)

Thaifex Anuga Asia (Thailand)

IndusFood (New Delhi, India)

Through these exhibitions, BakeMate connects with global buyers, distributors, and business leaders while strengthening its presence in international markets.

11. Does BakeMate offer private label and OEM services?

Yes. BakeMate offers private labeling and OEM manufacturing services for global clients. The company can customize recipes, packaging, and branding to match client requirements. BakeMate’s world-class facilities ensure consistent quality and timely delivery, making it a preferred partner for brands looking to develop their own confectionery lines.

12. What is BakeMate’s mission and vision?

Mission: To create premium-quality chocolates, biscuits, wafers, and confectioneries that deliver happiness, satisfaction, and value to consumers across the globe.
Vision: To be recognized as one of the most admired and trusted global confectionery brands, known for quality, taste, and innovation.

BakeMate’s focus remains on delighting customers while upholding values of integrity, excellence, and sustainability.

13. How does BakeMate ensure sustainability and ethical practices?

BakeMate is committed to sustainable manufacturing and ethical sourcing. The company focuses on energy efficiency, waste reduction, and eco-friendly packaging materials. BakeMate maintains responsible sourcing practices and long-term relationships with suppliers to ensure fair trade. It also contributes to community initiatives supporting education, nutrition, and environmental awareness.

14. What is BakeMate’s tagline and brand philosophy?

BakeMate’s tagline reflects its mission to spread joy through taste and quality. Every BakeMate product is designed to make people smile and share sweet moments with family and friends. The brand stands for purity, innovation, and the art of creating happiness through food.

15. How can I stay updated about BakeMate’s new products and events?

To stay informed about BakeMate’s latest product launches, events, and exhibition updates, follow the brand on its official social media channels — Instagram, Facebook, LinkedIn, and Twitter. You can also subscribe to the BakeMate newsletter through the website to receive exclusive updates, offers, and news directly in your inbox.

Final Note

For more than four decades, BakeMate has been synonymous with quality, innovation, and trust. From chocolates and biscuits to wafers and cookies, every product is crafted to perfection and loved by people of all ages around the world. BakeMate continues its journey of excellence as one of the best chocolate and biscuit manufacturers in India, committed to delivering taste and happiness in every bite.